1. How do I place my order?
Register/Login in——Choose the products —— Add to bag——Pay for the order——Receive the order.
2. Can I order by phone?
Yes, you can order your favorite items through DressLily.com from your mobile phone. You can also download our App through Google Play or App Store to enjoy the App exclusive price.
3. How do I choose the size?
You can check "Size and Fit Guides" on the product page for easy reference.
4. An item added to my shopping bag was sold out.
The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.
5. Do you restock items that are sold out?
Unfortunately, we do not restock all of our items yet.
6. Can I cancel/change the order I just paid?
It is only possible to change your order status before if the order is processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Service (within the hour) with your change/cancellation request details included.
7. How long will you keep my waiting for payment orders?
"Awaiting payment" orders will automatically expire after 24 hours. We will send you reminder emails during this period, so please pay as soon as possible while the price is still low.
8. How long do you keep items in my shopping bag?
For customers who are not logged in, browser cookies that may affect products in the shopping cart are kept for up to 1 month. For logged in users, items you add to your cart will be saved until sold out.
9. How long do you keep items in My Favorites?
There is no limit, the items can only be deleted by you.